Papers with interaction quality
Dual-Axis Generative Reward Model Toward Semantic and Turn-taking Robustness in Interactive Spoken Dialogue Models (2026.acl-long)
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Yifu Chen, Shengpeng Ji, Zhengqing Liu, Qian Chen, Wen Wang, Ziqing Wang, Yangzhuo Li, Tianle Liang, Zhou Zhao
| Challenge: | Reinforcement learning (RL) has improved text- and vision-language models, but its application in SDMs is hindered. |
| Approach: | They propose a dual-axis Generative Reward Model that provides semantic quality and interaction timing for SDMs. |
| Outcome: | The proposed model achieves state-of-the-art performance on interaction-quality assessment across a wide spectrum of datasets. |
Toward More Accurate and Generalizable Evaluation Metrics for Task-Oriented Dialogs (2023.acl-industry)
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Abishek Komma, Nagesh Panyam Chandrasekarasastry, Timothy Leffel, Anuj Goyal, Angeliki Metallinou, Spyros Matsoukas, Aram Galstyan
| Challenge: | Existing methods to dialog quality estimation focus on evaluating individual turns or collecting dialog-level quality measurements from end users immediately following an interaction. |
| Approach: | They propose a dialog-level annotation workflow called Dialog Quality Annotation . they propose to annotate dialogs for attributes such as goal completion and user sentiment . |
| Outcome: | The proposed model outperforms existing methods for dialog quality estimation . it shows that high-quality human-annotated data is important for dialog-quality evaluation . |
Proactive Guidance of Multi-Turn Conversation in Industrial Search (2025.acl-industry)
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| Challenge: | Large Language Models (LLMs) have advanced multi-turn conversation systems, emphasizing the need for proactive guidance to enhance users’ interactions. |
| Approach: | They propose a goal-adaptive supervised fine-tuning framework that generates proactive guidance for users to click for the next turn of the conversation. |
| Outcome: | The proposed framework achieves 86.10% accuracy in offline evaluation (+23.95% over baseline) and 25.28% CTR in online deployment (149.06% relative improvement). |
Timely Machine: Awareness of Time Makes Test-Time Scaling Agentic (2026.acl-long)
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| Challenge: | Large language models (LLMs) tackle complex reasoning tasks, but test-time scaling is becoming expensive. |
| Approach: | They propose to redefine test-time as wall-clock time, where models dynamically adjust strategies based on time budgets. |
| Outcome: | The proposed model improves time budget awareness and boosts performance across Timely-Eval. |
Game Development as Human-LLM Interaction (2025.acl-long)
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| Challenge: | Currently, game development is a highly specialized task that relies on a complex game engine powered by complex programming languages, preventing many gaming enthusiasts from handling it. |
| Approach: | They propose a chat game engine powered by LLM that allows everyone to develop a custom game using natural language through Human-LLM interaction. |
| Outcome: | The proposed engine is designed to support the development of custom games using natural language through Human-LLM interaction. |
Disentangling Preference Representation and Text Generation for Efficient Individual Preference Alignment (2025.coling-main)
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| Challenge: | Human values are inherently diverse, making it insufficient to align LLMs solely with general preferences. |
| Approach: | They propose a flexible paradigm for individual preference alignment that disentangles preference representation from text generation in LLMs. |
| Outcome: | The proposed method produces aligned quality and better than PEFT-based methods while reducing training time for each new individual preference by 80% to 90%. |
PERM: Psychology-grounded Empathetic Reward Modeling for Large Language Models (2026.findings-acl)
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| Challenge: | Existing reward models evaluate empathy from a single perspective, overlooking bidirectional interaction nature of empathy. |
| Approach: | They propose a reward model that evaluates empathy from a single perspective . they propose PERM to integrate a bystander perspective to monitor overall interaction quality . |
| Outcome: | a new reward model outperforms state-of-the-art models on an emotional intelligence benchmark and an industrial daily conversation dataset. |
A Co-Attentive Cross-Lingual Neural Model for Dialogue Breakdown Detection (2020.coling-main)
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| Challenge: | Existing models for dialogue breakdown detection do not focus on preventing dialogue breakdowns. |
| Approach: | They propose a model that integrates a pretrained cross-lingual language model and a co-attention network for dialogue breakdown detection. |
| Outcome: | The proposed model outperforms all previous approaches on evaluation metrics in Japanese and English tracks in Dialogue Breakdown Detection Challenge 4 . |
On Diversified Preferences of Large Language Model Alignment (2024.findings-emnlp)
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| Challenge: | Large language models (LLMs) can be fine tuned with human feedback, but human preferences can be diversified due to annotators’ different tastes, which hinders the effectiveness of LLM alignment methods. |
| Approach: | They propose a calibration error metric to evaluate large language models (LLMs) and a multi-objective reward learning method to enhance the calibration performance of RMs on shared preferences. |
| Outcome: | The proposed model can be adopted as a key calibration error and MORE can achieve superior alignment performance. |